Annulation et remboursement
Règles et droits de l'acheteur concernant les retours de billets, les annulations et les reports d'événements.
Questions
Can I return a ticket I've purchased?
We understand that event plans may change; however, due to the digital structure of our ticket transfer system, tickets that have been purchased cannot be cancelled or refunded.
All ticket purchases are considered final sales.
If you are unable to attend the event, you may contact our support team for more information about listing your ticket for resale on our platform.
I Bought a Ticket for the Wrong Event. Can I Change It?
Tickbull is a marketplace that connects ticket holders and buyers, and all transactions are processed as final sales.
For this reason, it is not technically possible to change the event or date of a ticket purchased by mistake.
We recommend considering the option of listing your ticket for resale on our platform.
Can I Get a Refund If My Ticket Arrives Late?
If your ticket does not reach you before the event start time and you are unable to attend as a result, your case will be reviewed.
For PDF tickets, system delays are rare but may occasionally occur. In such cases, you can submit a refund request to our support team.
For physical tickets, if there is a delivery delay caused by shipping issues, your case will be evaluated under Buyer Protection, and a refund will be issued if applicable.
What happens if the event is canceled?
If the event is canceled by the organizer and not rescheduled to a new date, the ticket amount will be refunded.
Transaction/service fees related to the services provided through the platform may be evaluated within the scope of the relevant terms of use.
Is my ticket valid if the event is postponed?
Generally, if the event is postponed, your existing ticket is valid for the new date. If you can't attend the new date, the process is handled according to the event organizer's refund policy and official announcements. Tickbull manages the process in favor of the buyer.
How Long Does the Refund Process Take?
Once a refund request is created, the platform immediately submits a refund request to the relevant payment service provider for the transaction.
The payment provider then notifies the buyer’s bank of the refunded amount to the credit card used for the purchase.
The processing time may vary depending on the bank and country regulations, but it typically takes 7–15 days.