Pago y moneda
Información sobre los métodos de pago aceptados, las monedas admitidas y la seguridad de las tarjetas.
Questions
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express). Apple Pay / Google Pay and bank transfer may also be available in some markets. Payment infrastructure is operated through PCI-DSS compliant providers.
Which currencies can I use?
TRY, EUR, GBP and USD are supported depending on your country / chosen domain. Pricing for an event may be shown in the local currency of the country where the event takes place.
Is my card information secure?
Yes. Card data is not stored on Tickbull servers; it is transmitted to a PCI-DSS compliant payment provider via SSL/TLS encryption. 3D Secure verification is mandatory.
Why Can't I Complete My Payment?
If you're experiencing an error during the payment process, please check the following:
Card Permissions: Make sure your card is enabled for online (e-commerce) transactions.
Bank Restrictions: Your bank may have declined the transaction for security reasons. Please check your online banking app or contact your bank to verify that online payments are enabled and that your transaction limits allow the purchase.
Insufficient Available Limit: Ensure that your card has enough available balance or credit limit to cover the total ticket price.
Supported Payment Methods: We currently accept payments only by credit cards and debit cards. Bank transfers, wire transfers, and other payment methods are not supported at this time.
What Should I Do?
After completing the checks above, please try your payment again using a different web browser or after enabling the necessary card permissions through your bank's mobile app.
If the issue persists, please send a screenshot of the error message to [email protected], and our technical support team will investigate the problem.
My Payment Was Charged, but the Transaction Was Not Completed
If you experience this issue, we recommend contacting our support team as soon as possible.
Please provide the payment receipt along with the email address you used during the transaction when contacting our support team. This will help us investigate your case and resolve the issue as quickly as possible.
Do You Offer Installment Payments?
No. We do not currently offer installment payment options.
Can I Pay by Bank Transfer?
No. We only accept payments by credit card and debit card. Bank transfers are not accepted.
How Can I Get an Invoice?
If you would like to request an invoice, please contact us at [email protected].
Why Does My Bank Statement Show a Higher Charge for My Tickets?
If you believe you were charged more than the amount displayed at checkout, please contact us immediately at [email protected] with the details of your transaction.
If the amount shown on your order matches the amount charged, we recommend contacting your bank for further assistance, as the discrepancy may be related to your bank's processing or currency conversion.
Why Is the Total Amount Higher at Checkout?
Depending on factors such as the event type, event location, event date, demand, ticket category, and other pricing variables, a service fee and applicable VAT may be added to the ticket price.
Before you confirm your purchase, the total amount payable is clearly displayed, with the ticket price, service fee, and VAT shown separately for full transparency.