Служба поддержки
Как связаться со службой поддержки, сообщить о проблемах и что делать при жалобах на поддельные билеты.
Questions
How do I reach the support team?
You can reach us 24/7 via the form on the Contact page. Our multilingual support team responds to requests as soon as possible.
What should I do if I have an issue with my ticket?
If you experience any issue with your ticket, please do not worry — we are here to help.
To resolve your problem as quickly as possible, please contact our support team via the [Contact Form / Email].
When submitting your request, please include your order number and a screenshot briefly explaining the issue.
Our specialist team will review your case before the event and get back to you as soon as possible.
Why haven’t I received a response to my email?
Sometimes our response time may be longer due to high demand or delays in the seller’s ticket upload process.
However, please rest assured that your email is in our priority queue and will be answered as soon as possible.
Thank you for your patience and understanding.
How can I follow up if my issue is not resolved?
Until your issue is resolved, we are committed to supporting you.
You can contact us via [email protected] or through the “Create a Support Request” form.
Every message is carefully reviewed and responded to as quickly as possible.
How can I provide feedback?
Your feedback is very valuable for our improvement.
You can send your complaint or suggestion in detail to [email protected].
All complaints are carefully reviewed by the relevant department, and you will receive a response as soon as possible.
Can I get support via social media?
You can reach us via Facebook and Instagram; however, for security and case tracking reasons, we strongly recommend submitting your requests via [email protected] or the “Create a Support Request” form on our website.
This allows us to assist you faster and more securely.
I received a fake / invalid ticket, what should I do?
Report it immediately via the Contact form or order detail in your account. Tickbull refunds your payment under the Fan Secure guarantee and provides an alternative ticket where possible; administrative and financial penalties are applied to the relevant seller.